‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an natural focus for online content feeds.
Yet the brand’s emergence as a viral TikTok topic has thrust it into the lead of an marketing transformation, in which large companies are spending big on content creators and devoting less capital to promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Currently, a wave of user-generated videos have documented the product’s widespread use in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for noisy doorways. Users have even applied it to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Detecting the product’s new life online, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. So too were ideas it could extend fragrance and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were disproven.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without dampening the fun” was paramount.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Now it’s many conversations, diverse communities. Changes in digital feeds means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
This plan mirrors seismic changes occurring in how media is consumed, with younger consumers allocating more attention to digital networks than television, magazines or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. In the UK, ad revenues for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
It also reflects a media convergence as corporations essentially turn into content studios, partnering with numerous influencers to enhance their items.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us audiences believe endorsements from the personalities they subscribe to over traditional advertisements. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
Such methods are increasing. Advertising spending on digital creator partnerships is rising at quadruple the rate than the media industry overall. Stateside, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Even with this transformation, experts said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”